Subscription Terms & Cancellation Policy

Monthly Billing

By enrolling in the Sense Wine Club, you authorize recurring monthly charges to your selected payment method.

Your membership will be billed automatically on the 15th of each month.

Changes & Cancellation

You may cancel, pause, or modify your membership at any time before the 15th of the month by managing your subscription online through your customer portal or by contacting Sense Hospitality.

Any changes requested on or after the 15th will apply to the following month's shipment. Once billing has been processed on the 15th, that month's order is considered final and cannot be canceled or refunded.

Wine Pickup

Wine club selections are available for pickup during the last week of each month. Exact pickup dates and details will be communicated via email each month.

Please bring your confirmation email or a valid government-issued photo ID when picking up your wine.

As a Wine Club member, you're invited to enjoy your monthly selections with dinner at HK or Nunzio's on your pickup day with complimentary corkage.

Member Communications

By joining the Sense Wine Club, you agree to receive monthly email communications regarding your wine selections, tasting notes, pickup reminders, and other membership updates. Remaining subscribed to these emails ensures you receive important information about your membership.

Returns & Refunds

Because each month's selections are specially curated and allocated, all wine club purchases are final. Monthly charges are non-refundable once processed, and wine selections cannot be returned or exchanged.

If your order is damaged or there is an issue with your pickup, please contact us within 7 days so we can assist you.

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